i-rant

UPDATE: They emailed me a coupon for $180 and free overnight shipping to cover the cost of the order – I just sent in a new order that cost me nothing – didn’t have to send back other one, so I get one book for free (woopie); 11/12 were unusable. lets see how these come out! I lost two weeks and these won’t make it for Hannukah but if this one works I’ll keep using the service.

Original Post:

Hi – all search engines see this. http://www.mypublisher.com. I posted here on this website;
Photodoto » Blog Archive » Has anyone had a good experience with MyPublisher.com?
others have had problems.

Here is my opinion of the service.
I have had great success with mypublisher.com until today. I use the iPhoto Plug-in. The first two orders were for hardcover books – they came out great and color was pretty good. I had the coupon they offer for iPhoto users to publish directly and that made the cost reasonable. I haven’t priced shutterfly but Apple’s standard pricing is too expensive.

Today, however I received an order from them that was for the smaller 6×8 books – these books were poorly packaged and the packaging was torn up and re-taped – this appeared to be before the post office got to it. It actually looks like someone in the finishing room pulled it out of a finisher and them wrapped tape around it.

I ordered 12 books – all came in one mediamail cardboard envelope, not a box. The books were also not usable. Because of the packaging many were pressed against each other – there was no padding in the envelope – so there were creases and folds in most every one. Then 5 of the books had pages printed off center, upside down, with a barcode showing and folded up – (like when you have a page go through the printer bent). I don’t know if it is the Christmas rush or what but this is messing up my gift plans. I have emailed customer service twice – they don’t take phone calls.

I agree one of the posters on photodoto- with what they charge for shipping they shouldn’t be this poorly packaged or printed. And the hardcover books are nicely packaged – pre-made boxes and all. This must have been a bad day for them.

So good and bad experiences with www.mypublisher.com for me.